COMMUNICATIONS OFFICER ACADEMY – COMMUNICATIONS OFFICER
Citrus County Sheriff's Office (CCSO)

JOB TITLE:      Communications Officer

PAY GRADE:   204

STARTING PAY: $20.06/hour; $41,724.80 annualized

JOB TYPE:     Full-time, 12-hour rotating shifts as assigned, weekends, and holidays required

JOB LOCATION: Emergency Operations Center (EOC)
       3549 Saunders Way, Lecanto, FL 34461

REPORTS TO:   Communications Director
 

JOB SUMMARY/PURPOSE: CCSO is looking for strong candidates with an excellent work history who aspire to become Communications Officers with the Citrus County Sheriff’s Office. Communications Officers receive emergency and non-emergency phone calls, providing information and assistance, dispatching law enforcement, EMS, and fire personnel when necessary. As a Communications Officer you receive full-time CCSO benefits which include medical/dental/vision/life insurance, Florida Retirement System, paid time off, and access to CCSO gym facilities.

*THIS IS FOR ENROLLMENT IN THE COMMUNICATION OFFICER ACADEMY BEGINNING APRIL 6, 2026*

ESSENTIAL EXPECTATIONS:

• To pass a Criticall assessment test to qualify for the Communications Officer Academy.
• To complete a Call Center Questionnaire and Call Center Observation prior to the start of the academy.
• To complete the Communications Officer Academy program, including:
  • Public Safety Telecommunications Program
  • Cardiopulmonary resuscitation (CPR)
  • Emergency Medical Dispatch (EMD)
  • Emergency Police Dispatch (EPD)
  • Florida Crime Information Center (FCIC) certification
• To pass the State of Florida 911 Safety Tele-communicator Certification Exam.
• Proficiency in keyboarding is equivalent to 32 wpm.
• Able to sit and speak for long periods of time.
• All CCSO employees are considered ‘essential emergency workers’ and are subject to working in any capacity/hours deemed necessary by the Agency during activations, including but not limited to, in-County and out-of-County deployments.

MINIMUM QUALIFICATIONS:

• Must be 18 years of age at the start of the academy.
• Must have the legal right to work in the United States.
• Must have a valid Class E Florida Driver’s License.
• Must have a High School diploma or GED.
• Must not have been convicted of a felony.
• Must not have used, tried, tasted, experimented or possessed any illegal controlled substances in the last 12 months OR Schedule I or II substance within the last five years at the time of the application.

SELECTION PROCESS INCLUDES:

• On-line application
• Criticall assessment test
• Call Center Questionnaire
• Call Center Observation (2 hour minimum)
• Oral Board Review interview
• Background Investigation and Employment Checks
• Truth Verification Exam (CVSA)
• Medical exam and drug screen

PERFORMANCE EXPECTATIONS:

• Demonstrates polite, helpful and courteous behavior, respecting cultural differences, when interacting with the public and colleagues.
• Responds to supervision, guidance and direction in a positive, receptive manner.
• Must be appropriately dressed and groomed.
• Reports to work promptly and properly prepared.
• Acts in a professional manner, following established protocols and procedures.

Contact: Human Resources at (352) 341-7429 or humanresources@sheriffcitrus.org for more information.

Citrus County Sheriff's Office is an Equal Opportunity Employer M/F/D/V. All hires, transfers, and promotions are made without regard to race, color, national origin, sex, age, disability, marital status, religion, genetic information, or any other legally protected status.
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