Support Technician (IT) 
Citrus County Sheriff's Office
November 21, 2025 

JOB TITLE:            SUPPORT TECHNICIAN (IT)  

PAY GRADE:         109 

PAY RANGE:         $20.91/hour - $27.39/hour; $43,492.80 - $59,971.20 annualized 

JOB TYPE:             Full time, Monday – Friday, 8 am to 5 pm, and on-call as needed 

JOB LOCATION:    Emergency Operations Center (EOC)
                                3549 Saunders Way, Lecanto, FL 34461

REPORTS TO:       Chief Information Officer (CIO) 

**CURRENT CCSO EMPLOYEES** 
DEADLINE TO APPLY FOR THIS POSITION IS DECEMBER 1, 2025 AT 5:00 P.M. APPLICATIONS MUST BE RECEIVED IN HUMAN RESOURCES BY THAT DATE AND TIME. INTERESTED EMPLOYEES SHOULD COMPLETE A REQUEST FOR PROMOTION/TRANSFER FORM AND SUBMIT THROUGH CHAIN OF COMMAND TO THE HUMAN RESOURCES DIVISION.
 

JOB SUMMARY/PURPOSE: This position is responsible for providing technical assistance and support to end-users within the organization. This position’s primary objective is to ensure the efficient and effective operation of computer systems, hardware, and software. This role involves troubleshooting, diagnosing, and resolving IT-related issues, as well as assisting in the implementation and maintenance of IT infrastructure. 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: 

• Responds to IT support requests from end-users, providing timely and effective solutions. Assist users with hardware and software-related issues, troubleshooting problems, and resolving technical issues. 
• Installs, configures, and maintains computer hardware, software, and peripherals. Conducts regular maintenance checks and updates to ensure optimal performance. 
• Assists in the setup, configuration, and maintenance of network equipment. Troubleshoots network connectivity issues and assists in the resolution of network- related problems. 
• Maintains accurate and up-to-date documentation of IT systems, procedures, and configurations. Creates user guides and manuals to facilitate end-user understanding of IT resources. 
• Collaborates with other IT team members to address complex technical issues and projects. Works closely with IT management to implement technology solutions aligned with organizational goals. 
• Researches and recommends new information technologies to enhance agency operations. 
• Installs, configures and administers with agency applications.
• All CCSO employees are considered essential emergency workers and are subject to working in any capacity/hours deemed necessary by the Agency during activations, including but not limited to, in-County and out-of-County deployments.  

SKILLS AND ABILITIES: 

• Strong knowledge of computer hardware, software, and networking 
• Familiarity with operating systems, including Windows and iOS 
• Excellent troubleshooting and problem-solving skills 
• Effective communication and interpersonal skills 
• Ability to work independently and collaboratively within a team 

EDUCATION, EXPERIENCE, AND QUALIFICATIONS: 

• Associate degree in computer science, Information Technology, or related field (or equivalent work experience) 
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are preferred 

WORKING CONDITIONS: 

• Must have the ability to regularly lift and carry up to 50lbs 
• Must be able to able to assist for extended periods of time and tolerate repetitive hand movements 
• Ability to drive an agency vehicle to multiple sites 

REQUIREMENTS: 

• Must have the legal right to work in the United States. 
• Valid Florida Driver’s License 
• ​​​​​​​If a current CCSO employee, then no disciplinary actions within the last 12 months and completion of current position time commitment requirement. 

GENERAL PERFORMANCE EXPECTATIONS: 

• Demonstrates polite, helpful, and courteous behavior, respecting cultural differences, when interacting with the public and colleagues. 
• Responds to supervision, guidance, and direction in a positive, receptive manner.  
• Must be appropriately dressed and groomed.  
• Reports to work promptly and properly prepared, notifying supervisor of intended absences.  
• ​​​​​​​Acts in a professional manner, following established protocols and procedures.  

An oral board with job-related questions and/or scenarios will be administered on a date specifically set with all potential candidates notified at least three days in advance of the specified date. The oral board passing score will be 80% or higher. All candidates/employees will compete against one another for one position and the final selection to fill this slot will be made by the Sheriff. The Sheriff reserves the right to make selections from internal or external sources.  

Contact: Human Resources at (352) 341-7429 or humanresources@sheriffcitrus.org for more information.  

Citrus County Sheriff’s Office is an Equal Opportunity Employer M/F/D/V. All hires, transfers, and promotions are made without regard to race, color, national origin, sex, age, disability, marital statis, religion, genetic information, or any other legally protected status.  
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